Cloud based architectures have allowed the job of managing all the nuts and bolts of running a service to be delegated to a Service Management providers that specializes in such skills. Typically a Service Management Provider would:
- Have a 24x7 NOC with the capability to Monitor the health of all key elements in real-time
- Trained personnel available to fix system level issues themselves right there
- Skills in managing other parts of the Platform that may include databases, operating system processes, network, security, intrusion detection and others.
AdvOSS support to Managed Service Providers include:
- Detailed SOPs on how to tackle different situations with AdvOSS products as they arise
- Free training to personnel involved in Monitoring the NOCs
- Built-in Monitoring agents on industry standard interfaces to allow plugging in key AdvOSS products into provider's existing NOCs and Monitoring Managers
- Proactive alerting features in products
- Automatic and Semi-Automatic processes for high availability and fail-over in case of failures
- SOPs on how to engage Level1, 2 or 3 support as and when needed
- Optional engagement in product Maintenance activities including patch management and regular upgrades
Benefits for Managed Service Providers include:
- Ongoing service charges from the Operator
If you find yourself as part of the new technology eco-system and would like to work with AdvOSS, please contact
Queries:
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